Customer Service
Operator

Segment

Digital Healthcare

Reports to

Customer Service Manager

Location

Bracknell, UK

Company

HealthHero is the leading private provider of telephone and video-based GP consultations in the UK and Republic of Ireland. Our GPs provide remote consultations to members of large insurers and corporate clients, covering 4 million patients.

The Role

Customer service operators require a professional approach in all aspects. The role involves receiving and managing client calls as well as processing the required health administration whilst delivering a high quality service for excellent customer satisfaction.

Benefits

  • Full training is given to develop highly sought-after customer service skills in a professional environment
  • Convenient hours that fit around your lifestyle – daytime, evening, overnight and weekend
  • Modern office close to the town centre in Bracknell
  • Great rates of pay

Requirements

  • Good verbal and written communication skills
  • Ability to remain professional and courteous with patients at all times
  • Strong phone contact handling skills and active listening
  • Eager to learn
  • No previous experience required

How to apply

Send us your CV to hr.epc@healthhero.com