The leading Symptom Assessment tool
A class-1 medical device that includes a symptom assessment, acuity monitoring, and referral router. Our tool outperforms nine of its global competitors on every primary criteria
We understand your needs
Increase your revenue through better user engagement, while reducing your cost and improving efficiencies
Increase revenue through better customer engagement & loyalty
HealthHero Symptom Assessment has up to 75% adoption rate (data sourced from the Symptom Checker Pub.pdf, published in 201X, when HealthHero was branded as Doctorlink). This data may not reflect the most current version of the tool.
Reduce unnecessary cost and improve efficiencies
Provide correct triage and direction to self-care tools or emergency and urgent care for 35% of unnecessary consultations (based on findings from the Symptom Checker Pub.pdf, published in 201X, when HealthHero was branded as Doctorlink). This data may not reflect the most current version of the tool.
Instantly route users to a service directory of your choice
Real-time access 24 hours a day
Patients can be triaged immediately and given next steps without waiting for a clinician to assess their symptoms
Key features
- Accurate and timely symptom evaluations *
- Directs users to the right care based on symptom severity.
- Assesses a wide range of conditions for appropriate guidance.
Experience and scale
With over 64 million assessments delivered and more than 25 years of experience, HealthHero is a trusted leader in digital healthcare solutions.
HealthHero’s 3-phased approach to Online Triage
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1. Symptom assessment: What is wrong?
An assessment is made of the probable cause of symptoms, such as a broken leg, stye, sore throat, etc
Most symptom assessment tools stop at this point
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2. Acuity monitor: When do you need care?
Unlike other options on the market, our symptom assessment also provides acuity (the severity of the condition and when you should seek care). Providing the appropriate level of care within the most appropriate timeframe is our priority
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3. Referral router: Where is the best place to get care?
The best provider, such as a general practitioner, an emergency room, urgent, or self-care facility, is recommended
With a single digital front door for accessing all of these services, customers are increasingly offered a bundle of services, including remote GP services and symptom assessments
1. Symptom assessment: What is wrong?
An assessment is made of the probable cause of symptoms, such as a broken leg, stye, sore throat, etc
Most symptom assessment tools stop at this point
2. Acuity monitor: When do you need care?
Unlike other options on the market, our symptom assessment also provides acuity (the severity of the condition and when you should seek care). Providing the appropriate level of care within the most appropriate timeframe is our priority
3. Referral router: Where is the best place to get care?
The best provider, such as a general practitioner, an emergency room, urgent, or self-care facility, is recommended
With a single digital front door for accessing all of these services, customers are increasingly offered a bundle of services, including remote GP services and symptom assessments
Seamless integration
- Integrate easily with clients' touchpoints as APIs or web components
- A modular feature integrated into the HealthHero PWA
- You can configure this as an optional step before booking any clinical service
- Customer-defined pathways are possible, subject to scope and commercials
Get in touch
We would love to hear from you.
You can get in touch by using the form.
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