Symptom Assessment

Increase revenue through better customer engagement & loyalty

HealthHero Symptom Assessment has up to 75% adoption rate

90% of our users claim they would reuse the service

Reduce unnecessary cost and improve efficiencies

Provide correct triage and direction to self-care tools or emergency and urgent care for 35% of unnecessary consultations

Symptom Assessment reports are available to clinician and allow to deliver higher quality consultation and reduce frustration of patients repeating themselves

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Instantly route users to a service directory of your choice

Real-time access 24 hours a day

Patients can be triaged immediately and given next steps without waiting for a clinician to assess their symptoms

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The highest quality

Our symptom assessment tool is:

Class I Medical Device
CE marked
MHRA registered
CQC rating of 'Good'

Best-in class

Our tool outperforms other solutions:

90% Accuracy
82% right first time triage
95% Coverage of presented conditions

Experience and scale

Our experience speaks for itself:

64+ million assessments delivered
25+ years of experience

HealthHero’s 3-phased approach to Online Triage

1. Symptom assessment: What is wrong?

An assessment is made of the probable cause of symptoms, such as a broken leg, stye, sore throat, etc

Most symptom assessment tools stop at this point
2. Acuity monitor: When do you need care?

Unlike other options on the market, our symptom assessment also provides acuity (the severity of the condition and when you should seek care). Providing the appropriate level of care within the most appropriate timeframe is our priority

3. Referral router: Where is the best place to get care?

The best provider, such as a general practitioner, an emergency room, urgent, or self-care facility, is recommended

With a single digital front door for accessing all of these services, customers are increasingly offered a bundle of services, including remote GP services and symptom assessments

1. Symptom assessment: What is wrong?

An assessment is made of the probable cause of symptoms, such as a broken leg, stye, sore throat, etc

Most symptom assessment tools stop at this point

2. Acuity monitor: When do you need care?

Unlike other options on the market, our symptom assessment also provides acuity (the severity of the condition and when you should seek care). Providing the appropriate level of care within the most appropriate timeframe is our priority

3. Referral router: Where is the best place to get care?

The best provider, such as a general practitioner, an emergency room, urgent, or self-care facility, is recommended

With a single digital front door for accessing all of these services, customers are increasingly offered a bundle of services, including remote GP services and symptom assessments