
Virtual GP and Allied Health Services
A wide range of services available, including GPs, physiotherapists, dieticians and mental health specialists
We understand your needs
Fast, 24/7 remote access
We provide employees and policyholders with remote, 24/7 access to clinicians through online booking, phone consultations, and online videos
Patients receive diagnosis and advice as well as private prescriptions, referrals and fit notes where appropriate
Flexible integration
You can choose from a white labelled solution, an existing app or website or a bespoke solution
With our API-driven approach, our services can be deployed quickly and integrated into existing platforms fully or partially
Virtual consultations
Prior to the COVID-19 pandemic, 19% of patients were willing to use tele-health services. Now 76% are interested
Telehealth continues to be seen as important for consumers as their future health care needs evolve
The HealthHero Difference
Experience
More than 20 years experience working with businesses across all sectors
Scale
Over 210 quality-assured GMC/IMC registered GPs in the UK and Ireland
400k consultations per month
Services can be accessed through our own apps or integrated into customers channels and apps
Quality
96 out of 100 patients think we're excellent
Robust clinical governance
Bespoke, scalable services based on your needs with built-in DBS and GMC checks
We use Adastra, a best-in-class patient management system
Consultation notes shared with patients’ registered GPs
Proprietary FHIR store that can orchestrate EMR sharing with patient’s consent
Our GPs can access patient’s NHS Summary Care Record with patient’s consent
Our products
Virtual GP
services
Through our virtual GP services, employees and policyholders have on-demand access to GPs for diagnosis, advice, and treatment, supporting improved general health and wellbeing

What is available for patients?
Convenient booking
When you use our easy booking tools, you are provided with the options and access that are convenient for you
Book over the phone or online
Flexible consultation
Whether you need a video or phone consultation, a chat message for quick queries, or a routine appointment, you can reach an experienced GP 247
Clinical
outcome
Prescriptions can be delivered or collected from a local pharmacy, along with any consultations and fit notes needed for the workplace
What is available for organisations?
- Choice of daytime (8am-10pm) and overnight GP packages
- Management information - patient satisfaction, insights and trends
- Named account manager supporting with launch, monthly communication materials and quarterly service reviews
- 24/7 UK based Customer Service Team

Allied Health Services
You can provide even better care and address the most pressing needs of your policyholders or employees by offering them access to our multidisciplinary team:
- Physiotherapists
- Dietitians
- Speech and language therapists
- Mental health specialists incl. counsellors, psychologists, therapists skilled in cognitive behavioural therapy and more
- Advanced clinical practitioners (pharmacists, advanced nurse practitioners)

What’s available for patients
Convenient booking
When you use our easy booking tools, you are provided with the options and access that are convenient for you
Flexible consultation
Use our video, phone or chat consultations when you need it
Clinical
outcome
We provide you with the best consultation outcomes, whenever suitable
What’s available for organisations
- Named account manager supporting with launch, monthly communication materials and quarterly service reviews
- Management information - patient satisfaction, insights and trends
- 24/7 UK based Customer Service Team


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Whole-health support for happier, more resilient teams
With Symbio, all your employees have access to virtual consultations with GPs, Mental Health Counsellors and Physiotherapists along with preventative, personalised self-care
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Get in touch
We would love to hear from you.
You can get in touch by using the form.

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