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Virtual GP and Allied Health Services

A wide range of services available, including GPs, physiotherapists, dieticians and mental health specialists

We understand your needs

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Fast, 24/7 remote access

We provide employees and policyholders with remote, 24/7 access to clinicians through online booking, phone consultations, and online videos

Patients receive diagnosis and advice as well as private prescriptions, referrals and fit notes where appropriate

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Flexible integration

You can choose from a white labelled solution, an existing app or website or a bespoke solution

With our API-driven approach, our services can be deployed quickly and integrated into existing platforms fully or partially

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Virtual consultations

Prior to the COVID-19 pandemic, 19% of patients were willing to use tele-health services. Now 76% are interested

Telehealth continues to be seen as important for consumers as their future health care needs evolve

The HealthHero Difference

Experience

  • More than 20 years experience working with businesses across all sectors

    • Scale

  • Over 210 quality-assured GMC/IMC registered GPs in the UK and Ireland

  • 400k consultations per month

  • Services can be accessed through our own apps or integrated into customers channels and apps

    • Quality

  • 96 out of 100 patients think we're excellent

  • Robust clinical governance

  • Bespoke, scalable services based on your needs with built-in DBS and GMC checks

  • We use Adastra, a best-in-class patient management system

  • Consultation notes shared with patients’ registered GPs

  • Proprietary FHIR store that can orchestrate EMR sharing with patient’s consent

  • Our GPs can access patient’s NHS Summary Care Record with patient’s consent

    • Our products

    Virtual GP Services
    Allied Health Services
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    Virtual GP
    services

    Through our virtual GP services, employees and policyholders have on-demand access to GPs for diagnosis, advice, and treatment, supporting improved general health and wellbeing

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    What is available for patients?

    Convenient booking

    When you use our easy booking tools, you are provided with the options and access that are convenient for you

  • Book over the phone or online

  • Choose whether you want to speak to a male or female doctor
  • Access expert information and self-guided resources

    • Flexible consultation

    Whether you need a video or phone consultation, a chat message for quick queries, or a routine appointment, you can reach an experienced GP 247

  • Over 210 GMC registered doctors, including specialists in diabetes, women's health, and sports medicine
  • Longer consultation times as standard
  • Unlimited consultations

    • Clinical
    outcome

    Prescriptions can be delivered or collected from a local pharmacy, along with any consultations and fit notes needed for the workplace

  • Private prescriptions, fit notes, referral letters
  • Prescription collection within 2 hours at majority of pharmacies
  • UK home delivery for prescriptions – next day if ordered by 4pm (same day in London). Charges apply for medication (+ postage & packing for delivery)
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    What is available for organisations?

    • Choice of daytime (8am-10pm) and overnight GP packages
    • Management information - patient satisfaction, insights and trends
    • Named account manager supporting with launch, monthly communication materials and quarterly service reviews
    • 24/7 UK based Customer Service Team
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    Allied Health Services

    You can provide even better care and address the most pressing needs of your policyholders or employees by offering them access to our multidisciplinary team:

    • Physiotherapists
    • Dietitians
    • Speech and language therapists
    • Mental health specialists incl. counsellors, psychologists, therapists skilled in cognitive behavioural therapy and more
    • Advanced clinical practitioners (pharmacists, advanced nurse practitioners)
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    What’s available for patients

    Convenient booking

    When you use our easy booking tools, you are provided with the options and access that are convenient for you

  • Easy phone and online booking

    • Flexible consultation

    Use our video, phone or chat consultations when you need it

  • Speak with a specialist by phone, video or message
  • 30-minute appointments within one working day

    • Clinical
    outcome

    We provide you with the best consultation outcomes, whenever suitable

  • Rehabilitation plans, exercises and follow-up appointments, with the same clinician
  • Second medical opinion services
  • Post screening consultations
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    What’s available for organisations

    • Named account manager supporting with launch, monthly communication materials and quarterly service reviews
    • Management information - patient satisfaction, insights and trends
    • 24/7 UK based Customer Service Team
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    Accreditations
    ISO 13485_UKAS_URS
    ISO 27001_UKAS_URS (1)
    ISO 9001_UKAS_URS
    BSI logo ISO TS
    CQC inspected and rated good RGB
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    The information saved my life. I went straight to the hospital as advised and was treated for Chronic heart failure. I was in Spain at the time.
    To be able to phone from France in the middle of the night, worrying about shooting leg pains and to receive analysis and advice was very reassuring.
    Using the HealthHero service has been revelatory; no longer do you have to wait days or weeks for a simple GP consultation. It’s quick, convenient and with great customer service; what more could I ask for?
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    Meet Symbio

    Whole-health support for happier, more resilient teams

    With Symbio, all your employees have access to virtual consultations with GPs, Mental Health Counsellors and Physiotherapists along with preventative, personalised self-care

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    Get in touch

    We would love to hear from you.
    You can get in touch by using the form.