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Integrated digital practice support for the NHS

We provide wrap-around services that improve efficiencies and patient care for individual practices, primary care networks (PCNs) and integrated care boards (ICBs)

We understand your needs

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Fix clinician shortages

Managing clinical capacity is difficult due to shortages of clinicians, spikes in demand, and covering absences. Our clinical support is available on-demand, including same-day services

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Improve efficiencies

We offer innovative digital solutions to manage escalations, capacity overflows, online consultation triage and administrative support

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Increase patient satisfaction 

We can improve service levels and patient satisfaction by reducing unnecessary consultations by using Practice Gateway, 
our online triage tool

Our products

Wrap-around Patient Support  services to improve resourcing, efficiencies and patient care

Practice Gateway online triage
Remote clinicians
Service management 

Practice Gateway

Accurate online triage tool, ranked top four for accuracy, safety and coverage*

*Accuracy of online symptoms checkers report, CSH, BMJ Yale, July 2020

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What’s available

Class I medical device 

  • Powerful symptom assessment and online triage tool, ranked top four for accuracy, safety and coverage*
  • Algorithms built in line with NICE best practice guidelines and are medico-legal complaint
  • Symptoms can be assessed on a real time basis and give patients a first level of symptom assessment and recommended next steps without having to wait for a clinician
  • Available 24/7 or can be switched off outside of opening hours
  • Dedicated practice website, phone, text message
  • Care coordinator controls who is best placed to help the patient and when

    • Seamless integration  

  • Easily integratable within clients touchpoint as API or integrated web component (React components) or integrated into the HealthHero PWA as an optional modular feature
  • Can be configured as a mandatory step before booking any clinical service, if required
  • Customisation options including customer defined pathways is possible subject to scope and commercials

    • Remote clinical support

    On-demand access to a team of experienced remote clinicians
    including GPs, ANPs, Clinical Pharmacists and Administrators

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    What’s available

    Clinical expertise 

  • On-demand access to a remote team of clinicians including GPs, ANPs, Clinical Pharmacists and Administrators
  • UK based and experienced in NHS
    primary care
  • Service delivery compliant with GMC Best Practice Guidelines for online, telephony and prescribing

    • Onboarding

  • Experienced operational management support team who will:
    • Co-create your bespoke practice support solution

    • Integrate your solution within existing systems

    • Onboard remote clinicians including operational and medical protocols

    • Service delivery

  • Choice of remote or in-person consultations
  • Flexible booking; choose preferred date and duration including same-day remote clinical support, so you can respond in real-time, as well as plan for the short and medium term
  • Updates to existing patient records

    • Service management support

    Service management and administrative support services to ease pressure on teams 

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    What’s available

    Support with

  • Administration 
  • Rota Management Services & Helpdesk Resource
  • Applying for and accessing funding, for example ARRS, DES, IIF, QOF
  • Meeting contractual requirements

    • How it works

    Symptom assessment

    What is wrong?

    A clinical logic based assessment of the likely cause of the symptoms e.g. broken leg, stye, sore throat, etc. Most symptom assessment tools stop at this point.

    Acuity
    monitor

    When do you need care?

    Assessment of  acuity (severity of the condition) and when the patient should get care, to ensure the correct level of care intervention within the safest timeframe.

    Referral
    router

    Where is the best place to get care?

    Recommendation for the best available channel for care e.g., GP, emergency and urgent care, self-care etc.

    Our online triage tool is accurate and safe

    Accuracy of online symptom checkers report, CSH, BMJ Yale,  July 2020

    35
    %

    reduction in unnecessary consultations

    90
    %

    accuracy

    82
    %

    right first time triage

    95
    %

    coverage of presented conditions

    We have found HealthHero to be a great and easy service to work with, making it easy to work alongside the remote assisting GP
    Todmorden Group Practice
    Great communication throughout and easily applied within the already working model of our practice
    Heart of Bath Medical Partnership

    Get in touch

    We would love to hear from you.
    You can get in touch by using the form.