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Health Insurance and Cash Plans

Co-create connected, digital-first, and patient-centric care pathways

With our interdisciplinary clinical services, a modular API-driven digital platform, and a service design led approach, we can deliver high quality healthcare to your policyholders while reducing cost of secondary claims

We understand your challenges

1. Inefficiency

Fragmented, inefficient services

Most large PMIs can reduce 25-40% of their secondary claims costs through adoption of connected patient centric care pathways

2. Cost pressure

High acquisition cost, low retention

Connected and digital-first products can help differentiate to reduce cost of acquisition and improve retention

3. Poor experience

Disjointed patient experience

Using multiple apps and touchpoints can be challenging for patients and reduces patient satisfaction

We design solutions to solve your challenges and meet your specific needs

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Unified digital front door

By reimagining clinical pathways for GPs, physiotherapists, mental health counsellors, and dieticians through our apps or clients' apps, we co-create digital front doors with our clients

We can integrate our technology platform with insurers' customer identification platforms and back-end systems to facilitate eligibility, dependents management, pre-authorisation and payments

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Interdisciplinary care at scale

Over 210 interdisciplinary clinicians provide high patient satisfaction, NPS of 72, and consistently good clinical outcomes, Good CQC rating

Our GPs, mental health professionals, dieticians and physiotherapists provide over 500k consultations annually

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Proprietary EMR Store and Orchestration Capabilities

We enable patient-consent-based, secure electronic medical record sharing across the healthcare ecosystem using our proprietary EMR store and orchestration capabilities based on HFIR and HL7 protocols. As a result, we can facilitate seamless handovers between primary and secondary care, reducing claims costs by 25-40%

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Best-in class clinical products and services

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Health Risk Assessment

With personalised HRA algorithms, you get a comprehensive assessment of your physical and mental health. Our tool gives actionable recommendations on how to improve your health and prevent diseases by suggesting blood tests, consultations and more 

Symptom Assessment

Provide single digital front door for accessing your service through our Symptom Assessment tool. Our Class-1 medical device includes online triage, acuity monitoring and referral router 

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Virtual GP Services

Consult with a doctor when you need to via video, phone, or message, combining digital convenience with accessibility to experienced healthcare professionals anywhere, anytime 

Allied Health Services

Provide high patient satisfaction and consistently good clinical outcomes through a scalable and growing team of interdisciplinary clinicians: 

  • Dieticians 
  • MSK specialists and physiotherapists 
  • Mental Health specialists incl. Counsellors, psychologists, CBT-therapists and more 
Form Filled Prescription

We cover over 30 different treatments including sexual health treatments and lifestyle medications. Our questionnaires are clinically safe and give patients the convenience of getting medication without booking or seeing a GP 

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Our comprehensive mental health and wellbeing services integrate several clinically proven counselling approaches and self-help tools to support your people, including: 

  • EAP 
  • Psychological services 
  • Wellbeing Training 
  • Critical incident management services  
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HealthHero difference

By combining innovative digital tools with clinical excellence at scale, we reimagine clinical pathways and deliver them through joint service design workshops

Clinical excellence at scale

Taking care of 7m+ people in the UK and Ireland enables us to handle large-scale operations or scale up new schemes at low costs 

The network effect allows us to ramp up to a run rate of more than 40k consultations per year in just three months 

Digital tools

Our digital tools include personalised self-care programmes embedded within clinical pathways 

To increase clinical outcomes and patient satisfaction, we integrate self-care programmes such as Cognitive Behavioural Therapy, physiotherapy exercises or diabetes and menopause content into clinical pathways  

Workshops and phased  implementation

We run joint service design workshops to reimagine clinical pathways, launch new products, and drive continuous improvement  




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What our clients say

‘We are committed to delivering an outstanding service to patients across all our locations. Working with HealthHero to provide 24/7 access to high quality, same day virtual GP appointments is us making good on that commitment.
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Case studies

Manifestation of our how we can package together products and services

Metlife case study
Zurich case study

Leading Life and Income Protection provider

The Challenge

Recognising the strain of the NHS, MetLife was looking to enhance its group risk proposition to provide extra support, particularly during times of need, at no extra cost to eligible policyholders.

HealthHero Solution

24/7/365 virtual GP service to offer group life and individual protection policyholders access to experienced practising GPs

“Our new partnership with HealthHero enables us to offer our most comprehensive employee benefits programme yet.”


of patients would recommend the service to a friend or colleague


of patients felt their GP met or exceeded their expectations of consultation duration

Top reasons for booking:


Avoiding wait for
own GP


Difficult to get
time off

Leading Life and Income Protection provider

The Challenge

Zurich wanted to offer a solution that created a more immediate and frequent interaction with employees to help keep the brand and main benefits they provide front of mind, whilst also dealing with a broader range of health concerns to improve overall health and wellbeing.

HealthHero Solution

HealthHero’s digital GP technology and delivery through a personalised web application helped to address the client’s challenges by providing members with 24/7/365 access to experienced, practising GPs – through a simple to use app.

“The service was flawless from beginning to end and the care was incredible - can't thank you enough”


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Corporate clients onboarded

Trusted by
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vhi logo
benenden health logo
sante group logo
Simply health logo
WPA logo

Get in touch

We would love to hear from you.
You can get in touch by using the form.

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