Student Assistance Programme

When student life gets heavy, help shouldn't be a term away.

We give your students same-day access to counselling and mental health support from qualified counsellors, 24 hours a day, all year round.

Every student, every background

Our diverse counsellor network provides culturally sensitive support for students of all backgrounds and communities. Everyone gets care that fits.

Prompt access to support

Students get help, day or night, all year round. No referrals, no queues.

Risk caught early

Safety checks are built into every counselling call. High-risk cases are identified early and escalated to the right level of care.

What is the Student Assistance Programme?

Confidential counselling and practical support for anything affecting a student's wellbeing.

This could be:

Exam stress
Financial anxiety
Homesickness
Housing worries
Relationship difficulties

Student life doesn't split into neat boxes, so our support doesn't either. Students can confidentially speak to professional counsellors and get the level of support that suits them, from single session help to structured therapy and online CBT.

The service runs 24/7, 365 days a year, and can be accessed through our helpline or via the MyHealthHero app or web app.

Gold-standard care

Our diverse network of counsellors provide culturally sensitive support for students of all backgrounds and communities, including LGBTQ+ students. Counsellors are appropriately qualified and credentialed with relevant professional bodies, including BACP, IACP, UKCP and NCPS, and bring experience of supporting people through a wide range of personal, emotional and life challenges.

Using a brief, solution-focused approach, counsellors work alongside students to explore their current concerns, recognise existing strengths and resources, and identify practical steps towards positive change. The support is collaborative, goal-focused and designed to help students build confidence, resilience and wellbeing.

young woman smiling while accessing our care network

Tools students can use themselves

The programme includes our online Wellbeing Hub, a library of resources that students can access at any time. CBT courses, worksheets and practical guides, plus self-referral for counselling in just a few taps.

Some students want to talk. Others want to work things through at their own pace. The Hub covers both.

Did you know?

Mental health is now the number 1 reason students consider dropping out.

Among students who have thought about leaving their course, more now point to mental or emotional health than to money, workload or anything else.

The pressure on students is real. The support should be too.

Student Academic Experience Survey 2026

34%

cite mental or emotional health

up from 29% last year