The EAP that reduces absence, supports your people, and actually gets used.

EAP stands for Employee Assistance Programme. It gives employees and their immediate families free, confidential support for any personal or work-related challenge. Services include short-term counselling, manager support, critical incident and trauma support, legal and financial guidance, and referrals to specialist psychological therapies such as CBT and EMDR.

A good EAP supports a more engaged, productive workforce by reducing stress and increasing resilience. It reduces absenteeism through early intervention for stress, anxiety and grief. And it drives cost savings, because companies with better wellbeing offerings see higher job satisfaction, higher retention and faster return to work.

With over 25 years delivering EAP and mental health services, we combine clinical credibility with real scale. All our clinicians are registered with BACP, IACP, BPS, UKCP, HCPC or COSCA. When employees reach out, they speak to a qualified human professional, not an AI or chatbot. Your people can reach us by phone, email or video, 24/7, 365 days a year, with no waiting lists. And as one of Europe's largest digital healthcare providers, we have the network and capability to deliver that support across sectors and at scale.

Your people get in-the-moment counselling via a 24/7 helpline, structured counselling (6 or 8 sessions) following clinical assessment, referrals to guided online CBT where appropriate, support on personal and work-related issues, couples counselling, legal and financial helplines, debt and money support via our partner PayPlan, and critical incident and trauma support.

Extended counselling of up to 20 sessions is available at an additional cost for complex cases. Organisations also receive management information reporting, dedicated account management and marketing support to launch the service.

Pricing depends on the size of your organisation and the services you choose. HealthHero's EAP is customisable and scalable, so you only pay for what your workforce needs. Pricing starts from just £0.58 per employee, per month*. Talk to us for a quote built around your business.

*From £0.58 per employee, per month, plus VAT. Based on a 12-month term with 100+ employees.

Our onboarding process is quick and straightforward. In some cases organisations can be up and running within 24 hours, though timelines vary depending on your setup. We'll support you every step of the way.

Yes. Our team will manage the transition for you, making the switch to HealthHero as smooth as possible. Get in touch to find out more.

No, an EAP is not a legal requirement. But it helps employers meet their duty of care towards employees' mental health and wellbeing, and supports compliance with health and safety obligations regarding work-related stress.

Look at clinical credentials, the qualifications of the counsellors, the range of support available, how quickly people can access help, the quality of reporting and whether the service will actually be used. HealthHero combines 25+ years of clinical expertise with a national network of accredited clinicians and clear management reporting. When someone calls, we provide in-the-moment support, with same-day appointments available if all counsellors are engaged. If someone calls in crisis, we ensure they are connected to a clinician immediately.

Yes. The service is fully confidential and GDPR-compliant. All employer reporting is aggregated and anonymised.

You can speak with a counsellor through our 24/7 helpline day or night. After your initial assessment, if structured counselling is recommended, your assigned counsellor will be in touch within your organisation's agreed response time to arrange your first session.

Yes. Employees can request a counsellor with a specific background, language or specialism from our network of in-house and affiliate counsellors. Our counsellors have a wide range of experience and specialisms, with multi-language skills (including sign language) and experience working with people of all ages, genders and backgrounds.