New Business Enquiries: 01494 685 227
Counselling, therapy, legal and financial support, and more.
Available 24/7/365.
Get up and running in as little as 24 hours.
Trusted by over 70,000 organisations across the UK, from Sainsbury's and British Airways to small businesses nationwide.
*Plus VAT, based on a 1-year term with 175 employees
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An Employee Assistance Programme (EAP) gives employees and their immediate families free, confidential support for any personal or work-related difficulty. Services include 24/7 counselling, structured counselling, trauma support, legal and financial guidance, and manager support.
For every £1 invested in an EAP, organisations can expect to see, on average, a 10x return on investment
From self-serve digital support to more comprehensive mental and physical health cover, there's an option for every team.
Not sure where to start? Speak to our team
| What's included | ||||
|---|---|---|---|---|
| 24/7 in-the-moment counselling and trauma support phone line | Not included | Included | Included | Included |
| Legal and financial guidance | Not included | Included | Included | Included |
| My HealthHero app and platform: self-help content and online CBT | Included | Included | Included | Included |
| Live chat (coming soon) | Included | Included | Included | Included |
| Digital booking and referral management | Included | Included | Included | Included |
| Structured virtual counselling sessions (telephone or video)2 | Included | Included | Included | Included |
| Structured face-to-face counselling sessions2 | Included | Included | Included | Included |
| Unlimited virtual GP consultations | Not included | Not included | Included | Included |
| Virtual physiotherapy: assessment plus 6 sessions | Not included | Not included | Not included | Included |
| Virtual dietitian: assessment plus 3 sessions | Not included | Not included | Not included | Included |
Digital EAP Service
From £0.34 per person, per month1
Includes:
Everything in Essentials, plus 24/7 counselling and legal and financial guidance
From £0.60 per person, per month1
Everything in Essentials, plus:
Everything in Core, plus unlimited virtual GP
From £1.44 per person, per month1
Everything in EAP Core, plus:
Everything in Advanced, plus physiotherapy and dietitian consultations
From £1.77 per person, per month1
Everything in EAP Advanced, plus:
Cover for employees and dependants, in line with HMRC guidelines
Launch support, promotional materials and MI reporting
Add-ons available: Extended Counselling, Psychological Services, Critical Incident Support and Mental Health Training, at an additional cost
Speak to our team today.
Almost 30 years' experience delivering EAP, CBT, counselling and psychological services across a broad range of sectors. With a UK-wide network of mental health specialists, we have the capability to provide healthcare at scale, and can extend EAP support globally where organisations need it.
As a registered EAP provider, our quality and governance framework holds every clinician to account. Our clinicians are registered members of BACP, IACP, BPS, UKCP, HCPC or COSCA, meeting standards that go beyond industry expectations.
When your people reach out, they speak to a qualified clinician. No AI counsellors. No scripts. Just real human support from people trained to help.
Your people can reach us by phone or video, 24/7, 365 days a year. No waiting lists. No voicemail. Just help when it's needed most.
Choose from our full range of EAP services and build a package that fits your organisation's wellbeing needs.
Confidential support and counselling 24/7, 365 days a year. Employees can access help by phone or video, with live chat or messaging coming soon
Our stepped care model gives people with more serious mental health problems longer-term support. We help employers understand individual conditions so they can offer meaningful, targeted support.
When a traumatic or critical event affects your workforce, our dedicated Critical Incident team provides immediate, expert support to aid recovery, strengthen resilience and reduce the risk of long-term stress-related illness.
We give managers and teams a framework to help manage mental health at work. We also give employees the confidence and skills to support their colleagues through meaningful conversation.
See how an EAP that actually gets used can cut absence and lift productivity across your team.
EAP stands for Employee Assistance Programme. It gives employees and their immediate families free, confidential support for any personal or work-related challenge. Services include 24/7 counselling, structured counselling, trauma support, legal and financial guidance, and manager support.
A good EAP supports a more engaged, productive workforce by reducing stress and increasing resilience. It reduces absenteeism through early intervention for stress, anxiety and grief. And it drives cost savings, because companies with better wellbeing offerings see higher job satisfaction, higher retention and faster return to work.
With almost 30 years' experience delivering EAP and mental health services, we combine clinical credibility with real scale. All our clinicians are registered with BACP, IACP, BPS, UKCP, HCPC or COSCA. When employees reach out, they speak to a qualified human professional, not an AI or chatbot. Your people can reach us by phone or video, 24/7, 365 days a year, with no waiting lists.
And as one of Europe's largest digital healthcare providers, we deliver support UK-wide, with the ability to extend EAP support internationally through culturally aligned therapy delivered in the local language, for organisations that need it.
Your people get in-the-moment counselling via a 24/7 helpline, structured counselling (6 or 8 sessions) following clinical assessment, referrals to guided online CBT where appropriate, support on personal and work-related issues, couples counselling, legal and financial helplines, debt and money support via our partner PayPlan, and critical incident and trauma support.
Extended counselling of up to 20 sessions is available at an additional cost for complex cases. Organisations also receive management information reporting, dedicated account management and marketing support to launch the service.
Pricing depends on the size of your organisation and the services you choose. HealthHero's EAP is customisable and scalable, so you only pay for what your workforce needs. Pricing starts from just £0.34 per employee, per month*. Talk to us for a quote built around your business.
*From £0.34 per employee, per month, plus VAT. Based on a 1-year term with 175 employees.
Our onboarding process is quick and straightforward. In some cases organisations can be up and running within 24 hours, though timelines vary depending on your setup. We'll support you every step of the way.
Yes. Our team will manage the transition for you, making the switch to HealthHero as smooth as possible. Get in touch to find out more.
No, an EAP is not a legal requirement. But it helps employers meet their duty of care towards employees' mental health and wellbeing, and supports compliance with health and safety obligations regarding work-related stress.
Look at clinical credentials, the qualifications of the counsellors, the range of support available, how quickly people can access help, the quality of reporting and whether the service will actually be used. HealthHero combines 25+ years of clinical expertise with a national network of accredited clinicians and clear management reporting. When someone calls, we provide in-the-moment support, with same-day appointments available if all counsellors are engaged. If someone calls in crisis, we ensure they are connected to a clinician immediately.
Yes. The service is fully confidential and GDPR-compliant. All employer reporting is aggregated and anonymised.
You can speak with a counsellor through our 24/7 helpline day or night. After your initial assessment, if structured counselling is recommended, your assigned counsellor will be in touch within your organisation's agreed response time to arrange your first session.
Yes. Employees can request a counsellor with a specific background, language or specialism from our network of in-house and affiliate counsellors. Our counsellors have a wide range of experience and specialisms, with multi-language skills (including sign language) and experience working with people of all ages, genders and backgrounds.
70,000 UK employers choose HealthHero to keep their people healthy and at work. Find out what we can do for yours.
Call us on 01494 685 227.