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Integrated Urgent Care

Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

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Integrated digital practice support for the NHS

We provide wrap-around services that improve efficiencies and patient care for individual practices, primary care networks (PCNs) and integrated care boards (ICBs)

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Care Coordination

Access to Care

As of Tuesday 1st April 2025, Access to Care (ATC) Single Point of Access (SPA) for Wiltshire is provided as part of the BSW-Wide Community Services Health contract. For further information and from 1st April you can visit the new HCRG community services website.

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High Intensity User Service

In Bath, North East Somerset, Swindon and Wiltshire, Medvivo is the host of the High Intensity User (HIU) Service. This service partners with WCIL to deliver assistance and direct resources to individuals who frequently use healthcare services.

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Care Coordination

The Care Coordination service is a multidisciplinary team based at Medvivo's head office, as well as teams placed remotely. The service provides timely support to paramedic crews on the scene, with the aim of reducing avoidable conveyance to emergency departments.

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Our Commitment to Safeguarding

As a provider of health and social care, Medvivo recognises its statutory responsibilities and is commited to ensuring that, whilst in their care, all patients are safe from the risk of harm.

Safeguarding and promoting the welfare of all service users, including identifying those who are suffering or at risk of suffering significant harm, and taking appropriate and timely action to protect or remove them from that harm, are the primary objectives of the Medvivo safeguarding policies.