HealthHero Integrated Care Feedback
How do I make a complaint?
HealthHero Integrated Care recognises that occasionally things do not go according to plan. Your feedback gives us an opportunity to review how we do things and to look at what we can do to make improvements.
In the first instance we would encourage you to discuss your complaint with a member of staff at the time, so that immediate action can be taken to address your concerns.
Read more about how you can help us continue to develop and improve our services:
- For Bath and North East Somerset, Swindon and Wiltshire (BSW) click here: Comments, Complaints and Compliments Information leaflet
- For Shropshire, Telford and Wrekin (STW) click here: Comments, Complaints and Compliments Information leaflet
Or complete our patient experience survey according to your geographical area:
Alternatively, if you would like to provide any further information or would like to discuss your feedback in more detail, our alternative contact methods are below:
- Address: Fox Talbot House, Greenways Business Park, Chippenham, Wiltshire, SN15 1BN
- Telephone: 0800 6444 200
- Website: www.healthhero.com/governments
- Email: uc-info@healthhero.com
Additional Help and Support
Patient Advice and Liaison Service (PALS):
PALS can help if you need to turn to someone for help or advice about the care provided, please call PALS in confidence. If you need help with your complaint, please visit: https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/
Healthwatch:
The independent national champion for people who use health and social care services.
Healthwatch provide a free, independent and confidential advocacy service. To find out if they are able to assist you please contact them directly.
Visit www.healthwatch.co.uk/help-making-complaint.
Your local Healthwatch is there to listen to what you like about services and what you think could be improved:
- Bath and North East Somerset - Tel: 0117 965 4444 Website: www.healthwatchbathnes.co.uk
- Swindon - Tel: 01793 497777 Website: www.healthwatchswindon.org.uk
- Wiltshire - Tel: 01225 434218 Website: www.healthwatchwiltshire.co.uk
- Telford & Wrekin - Tel: 01952 739540 Website: www.healthwatchtelfordandwrekin.co.uk
- Shropshsire - Tel: 01743 237884 Website: www.healthwatchshropshire.co.uk
The Parliamentary & Health Service Ombudsman
If you are not satisfied with the way in which we have dealt with your complaint, you have the right to request an independent review. The review is carried out by the Parliamentary and Health Service Ombudsman (PHSO) as they are a body independent of both the Government and the NHS.
Read about how PHSO decide whether to investigate: "How we look into complaints"
Address: Millbank Tower, Millbank, London, SW1P 4QP
Helpline: 0345 015 4033. Online: Making a complaint | Parliamentary and Health Service Ombudsman (PHSO)