Integrated Urgent Care

GP Out of Hours Service

The GP Out of Hours Service operates when in-hours GP surgeries are closed - between 18:00 and 08:00 on weekdays, and 24 hours a day on weekends and bank holidays. During these times, patients requiring urgent care are assessed through NHS 111 and, where appropriate, are referred to the Out of Hours Service. The service can also be accessed directly by healthcare professionals and people on the end of life register.

Shropshire, Telford & Wrekin covers approximately 1,347 square miles with a population of approximately 475,000 people. The service currently operates from five bases across the region, with the head office located in Telford.

Our team of experienced clinicians are dedicated to delivering high-quality clinical care, focusing on ensuring people receive the right care in the right place at the right time. We strive to optimise health outcomes and enhance the overall patient experience.

Initial consultations are undertaken over the telephone or video calls. If a face-to-face consultation is required, patients are offered an appointment at a treatment centre or, where clinically necessary, a home visit may be arranged.

Care Coordination Service

The Care Coordination service is a key system-wide initiative supporting ambulance crews and healthcare professionals in identifying alternatives to Emergency Department (ED) conveyance.

Operating from 08:00 to 23:00 daily, the service is staffed by a multidisciplinary team who receive referrals from multiple sources including the ambulance service, paramedics on scene, General Practice, and other healthcare professionals.

This flexible, multi-professional workforce enables timely clinical conversations, personalised care planning, and improved access to community-based services such as Urgent Community Response (UCR) and urgent treatment centres.

Primary care centre locations:

Attending a primary care centre is by appointment only. We are not able to provide a 'walk-in' service. Our clinics are based at various locations across.